Privacy Policy

Privacy Policy

Last Updated: March 06, 2025

Thank you for choosing to be part of our community at HEAL Behavioral Health LLC (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy, especially given our role in providing addiction and mental health treatment services. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at outreach@healbh.com.

When you visit our website healtreatmentcenters.com, and use our services, you trust us with your personal information. We take your privacy very seriously, particularly with respect to protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it, including the use of third-party AI chat, call recording, and call handling services. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website (such as healtreatmentcenters.com), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Services”).

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us, including through our AI chat feature or phone calls.

TABLE OF CONTENTS – PRIVACY POLICY

  • WHAT INFORMATION DO WE COLLECT?
  • HOW DO WE USE YOUR INFORMATION?
  • WILL YOUR INFORMATION BE SHARED WITH ANYONE?
  • DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  • HOW LONG DO WE KEEP YOUR INFORMATION?
  • HOW DO WE KEEP YOUR INFORMATION SAFE?
  • DO WE COLLECT INFORMATION FROM MINORS?
  • WHAT ARE YOUR PRIVACY RIGHTS?
  • CONTROLS FOR DO-NOT-TRACK FEATURES
  • DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  • DO WE MAKE UPDATES TO THIS POLICY?
  • HOW CAN YOU CONTACT US ABOUT THIS POLICY?

TABLE OF CONTENTS – CLIENT RIGHTS

  • RIGHT TO INDIVIDUAL DIGNITY
  • RIGHT TO NON-DISCRIMINATORY SERVICES
  • RIGHT TO QUALITY SERVICES
  • RIGHT TO COMMUNICATION
  • RIGHT TO CARE AND CUSTODY OF PERSONAL EFFECTS
  • RIGHT TO EDUCATION OF MINORS
  • RIGHT TO CONFIDENTIALITY OF INDIVIDUAL RECORDS
  • RIGHT TO COUNSEL
  • RIGHT TO HABEAS CORPUS
  • LIABILITY AND IMMUNITY

TABLE OF CONTENTS – PRIVACY PRACTICES

  • YOUR RIGHTS
  • YOUR CHOICES
  • OUR USES AND DISCLOSURES
  • OUR RESPONSIBILITY

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and data shared through our AI chat feature or phone calls.

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us, including through our AI chat agent or phone lines.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following:

  • Publicly Available Personal Information: We collect first name, maiden name, last name, nickname, phone numbers, email addresses, social media, and other similar data.
  • Personal Information Provided by You: We collect data held by a hospital or doctor, data about health, DNA, medical records, FitBit, and similar apps, and other similar data, which may include protected health information (PHI) if you choose to share it during chats, calls, or other interactions.
  • Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
  • Chat Data: When you use our AI chat feature, we collect chat transcripts, metadata (e.g., IP address, timestamp), and any personal information or PHI you voluntarily provide during the conversation.
  • Call Data: When you call our phone lines, we collect call logs, audio recordings, and potentially transcriptions through CallTrackingMetrics, and call data handled by RolloverRep, which may include personal information or PHI if you share health-related details.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

  • Online Identifiers: We collect cookie identifiers, or others such as the ones used for analytics and marketing, tools and protocols, such as IP (Internet Protocol) addresses, and other similar data.

Information Collected from Other Sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links). We will inform you about the source of information and the type of information we have collected about you within a reasonable period after obtaining the personal data, but at the latest within one month.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
  • To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at nitya@healbh.com and be sure to include your name, testimonial location, and contact information.
  • To deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services, including through our AI chat feature and phone calls handled by RolloverRep.
  • To facilitate AI chat services. We use chat data to provide live support, pre-qualify leads, and improve service delivery via our AI chat agent, with your consent implied by using the chat feature.
  • To manage and analyze call data. We use call recordings and data from CallTrackingMetrics and RolloverRep to monitor service quality, train staff, and improve our operations, with your consent implied by calling our lines.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose, including by engaging with our AI chat feature or calling our phone lines.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity.
  • AI Chat Provider: We share chat data with Chatsimple.ai, our third-party AI chat service provider, to facilitate live support, lead qualification, and service improvement, as detailed in “Use of Third-Party Services for AI Chat, Call Recording, and Call Handling.”
  • Call Recording Software: We share call data with CallTrackingMetrics, our third-party call recording software provider, to record and analyze incoming calls, as detailed in “Use of Third-Party Services for AI Chat, Call Recording, and Call Handling.”
  • Call Answering and Recording Service: We share call data with RolloverRep, our third-party call answering and recording service provider, to handle and record phone inquiries, as detailed in “Use of Third-Party Services for AI Chat, Call Recording, and Call Handling.”
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
  • Unless described in this Policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years, except for chat and call data processed by Chatsimple.ai, CallTrackingMetrics, and RolloverRep, which are retained per their policies but aligned with our 2-year limit via contractual agreements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. Chat and call data stored by Chatsimple.ai, CallTrackingMetrics, and RolloverRep will be deleted or anonymized after 2 years unless you request earlier deletion or legal obligations apply, as per our BAAs and their respective policies.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. For chat and call data, we rely on Chatsimple.ai’s, CallTrackingMetrics’, and RolloverRep’s security measures (e.g., encryption, access controls), which we monitor under our BAAs to ensure HIPAA compliance. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records, including notifying Chatsimple.ai, CallTrackingMetrics, and RolloverRep to delete related chat and call data. If you become aware of any data we have collected from children under age 18, please contact us at nitya@healbh.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Additional Rights for Chat and Call Data:

  • You may opt out of Chatsimple.ai using your chat data for AI training by contacting them directly (per https://www.chatsimple.ai/privacy-policy) or us at outreach@healbh.com.
  • You may opt out of CallTrackingMetrics using your call data for AI analytics by contacting us at outreach@healbh.com, and we will coordinate with them.
  • You can request access, correction, or deletion of your chat or call data, which we will facilitate through Chatsimple.ai, CallTrackingMetrics, or RolloverRep within 30 days, subject to legal restrictions.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems or Chatsimple.ai’s, CallTrackingMetrics’, or RolloverRep’s servers.

11. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information, especially with respect to our AI chat, call recording, and call handling services.

12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at nitya@healbh.com or by post to:

HEAL Behavioral Health LLC
1700 Old Okeechobee Road
West Palm Beach, FL 33330
United States

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, including chat and call data stored by Chatsimple.ai, CallTrackingMetrics, or RolloverRep, please submit a request form by clicking here. We will respond to your request within 30 days, coordinating with the respective third parties as needed.

Use of Third-Party Services for AI Chat, Call Recording, and Call Handling

  • AI Chat Services: We use a third-party AI chat agent, Chatsimple.ai, to provide live support, respond to inquiries, and pre-qualify leads on our website. When you use the chat feature, you consent to the collection and processing of your chat data, which may include personal information (e.g., name, email, phone number) and, if shared, protected health information (PHI) such as medical or mental health details. The notice “by chatting you agree to our privacy policy” at the top of the chat window signifies this consent.
  • Third-Party Call Recording Software: We use CallTrackingMetrics, a third-party software, to record incoming calls to our business phone lines. CallTrackingMetrics collects call logs, audio recordings, and potentially transcriptions, which may include personal information (e.g., name, phone number) or PHI if you share health-related details during the call. They may also collect metadata (e.g., IP address) and use AI for analytics or transcriptions, per their privacy policy (https://www.calltrackingmetrics.com/privacy-policy).
  • Third-Party Call Answering and Recording Service: We use RolloverRep, a third-party company, to answer our phones and record calls. RolloverRep collects call data, including audio recordings and caller information (e.g., name, phone number), which may include PHI if you discuss health-related matters. These recordings are stored by RolloverRep, not on our servers.
  • Third-Party Processing:
    • Chat data is processed and stored by Chatsimple.ai, located in the United States, per their privacy policy (https://www.chatsimple.ai/privacy-policy). Chatsimple.ai may use this data to provide services, improve their platform, or train their AI models, unless you opt out.
    • Call recordings are processed and stored by CallTrackingMetrics, located in the United States, per their privacy policy (https://www.calltrackingmetrics.com/privacy-policy). CallTrackingMetrics may retain recordings for the life of our account, deleting them 60 days post-cancellation, and may use call data for AI analytics or transcriptions.
    • Calls answered and recorded by RolloverRep are stored on their servers, and their processing aligns with our privacy standards, though we do not control their infrastructure directly.
  • HIPAA Compliance: We have Business Associate Agreements (BAAs) with Chatsimple.ai, CallTrackingMetrics, and RolloverRep to ensure HIPAA compliance for any PHI shared during chats or calls, requiring them to safeguard PHI and limit its use to our specified purposes, per 45 CFR § 164.504(e).
  • Data Handling and Retention:
    • Chat data is stored on Chatsimple.ai’s secure servers and retained for as long as necessary per their policy, aligned with our 2-year retention limit via contractual agreement unless legal requirements dictate otherwise.
    • Call recordings by CallTrackingMetrics are retained for the life of our account but aligned with our 2-year limit via contractual agreement, after which they are deleted or anonymized.
    • Call recordings by RolloverRep are retained per their policy but aligned with our 2-year limit via contractual agreement, after which they are deleted or anonymized.
    • After 2 years, all third parties will delete or anonymize data unless you request earlier deletion or legal obligations apply.
  • Security: Chatsimple.ai, CallTrackingMetrics, and RolloverRep use encryption and access controls to protect data, which we monitor under our BAAs to ensure HIPAA compliance. While we and our third-party providers strive to secure your data, no system is 100% secure, and transmission to and from our Services is at your own risk.
  • Call Recording Consent and Laws: By calling our phone lines, you consent to call recording by CallTrackingMetrics and RolloverRep, where permitted by law. We comply with federal and state call recording laws, which may require one-party or two-party consent depending on your jurisdiction (e.g., Florida Statutes § 934.03 requires two-party consent in some contexts). Callers will be notified of recording via an automated message, and you are responsible for complying with applicable laws when calling from regions with stricter requirements.
  • Your Rights and Choices:
    • You may opt out of Chatsimple.ai using your chat data for AI training by contacting them directly (per https://www.chatsimple.ai/privacy-policy) or us at outreach@healbh.com.
    • You may opt out of CallTrackingMetrics using your call data for AI analytics by contacting us at outreach@healbh.com, and we will coordinate with them.
    • You can request access, correction, or deletion of your chat or call data, which we will facilitate through Chatsimple.ai, CallTrackingMetrics, or RolloverRep within 30 days, subject to legal restrictions.
    • If you share PHI, your HIPAA rights (e.g., access, accounting of disclosures) apply, as detailed in “Your Information. Your Rights. Our Responsibilities.”

Client Rights

Your Information. Your Rights. Our Responsibilities

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

  • Get an electronic or paper copy of your medical record: You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you, including chat and call data stored by Chatsimple.ai, CallTrackingMetrics, or RolloverRep. Ask us how to do this. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
  • Ask us to correct your medical record: You can ask us to correct health information about you that you think is incorrect or incomplete, including chat and call data. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
  • Request confidential communications: You can ask us to contact you in a specific way (e.g., home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.
  • Ask us to limit what we use or share: You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
  • Get a list of those with whom we’ve shared information: You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why, including disclosures by Chatsimple.ai, CallTrackingMetrics, and RolloverRep under our BAAs. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
  • Get a copy of this privacy notice: You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
  • Choose someone to act for you: If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.
  • File a complaint if you feel your rights are violated: You can complain if you feel we have violated your rights by contacting us using the information shared during each New Client Orientation or ask us how to do this. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care.
  • Share information in a disaster relief situation.
  • Include your information in a hospital directory.
  • Contact you for fundraising efforts.

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

  • Marketing purposes.
  • Sale of your information.
  • Most sharing of psychotherapy notes.

In the case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures
How do we typically use or share your health information? We typically use or share your health information in the following ways.

  • Treat you: We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.
  • Run our organization: We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services, including via our AI chat feature and call recordings.
  • Bill for your services: We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

  • Help with public health and safety issues: We can share health information about you for certain situations such as: Preventing disease, Helping with product recalls, Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone’s health or safety.
  • Do research: We can use or share your information for health research.
  • Comply with the law: We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
  • Respond to organ and tissue donation requests: We can share health information about you with organ procurement organizations.
  • Work with a medical examiner or funeral director: We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
  • Address workers’ compensation, law enforcement, and other government requests: We can use or share health information about you: For workers’ compensation claims, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services.
  • Respond to lawsuits and legal actions: We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities
We are required by law to maintain the privacy and security of your protected health information.

  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information, including chat and call data handled by Chatsimple.ai, CallTrackingMetrics, and RolloverRep.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see:
www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

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